Shipping Policy

Shipping Information

At Agnes Orinda Shop, we are dedicated to bringing our elegant activewear and casual-chic collections to your doorstep with care and efficiency. We ship globally, excluding some parts of Asia and remote areas.

Order Processing

Please allow 1-2 business days for us to process your order before it is shipped. You will receive a confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery within 10-15 business days after shipment.
  • Flat rate of $12.95.
• Free Shipping: Shipped via EMS for orders over $50.
  • Delivery within 15-25 business days after shipment.

Returns & Exchanges

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility

To be eligible for a return or exchange:

• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Proof of purchase (order number) is required.
• Items must be returned in their original packaging.

How to Initiate a Return or Exchange

Follow these simple steps:

1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
2. Receive Instructions: We will email you a Return Authorization Form and detailed instructions.
3. Pack and Ship: Securely pack the item in its original packaging, include the completed form, and ship it to:
   Agnes Orinda Shop Returns
   3208 Birch Street
   Indianapolis, US 46250

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We strongly recommend using a trackable shipping service, as we cannot guarantee the receipt of returned items without tracking.

Refunds & Credits

Once we receive and inspect your returned item:

• Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days.
• Original shipping costs are non-refundable.
• Sale items are only eligible for store credit.

Exchanges

Exchanges are subject to availability. If your desired item is not available, we will issue a refund to your original payment method. For size exchanges, we will ship the new size to you as soon as we receive your return.

Defective or Incorrect Items

If you receive a defective item or an incorrect product, please contact us immediately at [email protected]. We will cover the return shipping costs and expedite your replacement or refund.

Thank you for choosing Agnes Orinda Shop — where we support your style journey with quality, security, and love.