At Agnes Orinda Shop, we strive to ensure your complete satisfaction with our elegant activewear and casual-chic collections. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase is required
  • Items must be in original packaging

Non-Returnable Items

For hygiene reasons, leggings and workout bottoms are final sale and cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

  1. Contact our customer care team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. We will email you a return authorization form and instructions
  4. Pack the item securely in its original packaging, include the completed form
  5. Ship the package to our returns center at:
    Agnes Orinda Shop Returns
    3208 Birch Street
    Indianapolis, US 46250

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items without tracking.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • Sale items are only eligible for store credit

Exchange Process

Exchanges are subject to availability. If the item you want is not available, we will issue a refund to your original payment method. For size exchanges, we’ll ship the new size once we receive your return.

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Agnes Orinda Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Size: [Size] Color: [Color] Reason for Return: [Please specify reason] I have reviewed the return policy and confirmed that this item is eligible for return. Please send me the return authorization form and instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Defective or Incorrect Items

If you receive a defective item or an incorrect product, please contact us immediately at [email protected]. We will cover return shipping costs and expedite your replacement or refund.

Questions?

Our customer care team is happy to assist with any questions about returns or exchanges.

Email: [email protected]
Response Time: Within 24-48 hours during business days

Thank you for choosing Agnes Orinda Shop — where your style journey is supported with quality, security, and love.